Privacy Policy

1. Information We Collect

When you visit Flux Candy or place an order, we may collect the following information:

• Personal Information: Name, email address, shipping address, phone number — provided when you place an order or sign up for our newsletter.
• Payment Information: Credit/debit card details are processed directly through PayPal. We never store your full card number on our servers.
• Usage Data: We use first-party cookies and analytics to understand how visitors interact with our website, including pages visited, time on site, and referral sources.
• Communication Data: Messages sent through our contact form, live chat, or direct email correspondence.

2. How We Use Your Information

• To process and fulfill your orders, including shipping and order confirmations.
• To send transactional emails (order confirmations, shipping updates, refund notices).
• To send promotional emails and newsletters, if you opt in. You can unsubscribe at any time.
• To improve our website, products, and customer experience.
• To respond to your inquiries and provide customer support.
• To comply with legal obligations.

3. Third-Party Services

We use trusted third-party services to operate our store:

• PayPal: Processes all payment transactions securely. PayPal's own privacy policy applies to payment data.
• Google Analytics & Google Merchant Center: Helps us understand site traffic and display our products in Google Shopping results.
• Meta (Facebook/Instagram): We may use Meta's tools to publish content to our Instagram page and for advertising purposes. Meta collects data per their own privacy policy.
• Resend: Powers our transactional and marketing email delivery.

4. Cookies

We use cookies to enhance your browsing experience. These include:

• Essential Cookies: Required for cart functionality, checkout, and session management.
• Analytics Cookies: Help us understand site usage patterns so we can improve.
• Marketing Cookies: Used to measure the effectiveness of advertising campaigns.

You can manage cookie preferences through your browser settings at any time.

5. Data Security

We take reasonable measures to protect your personal information, including SSL encryption across our site, secure server infrastructure, and never storing full payment card details. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing emails at any time using the unsubscribe link.
• Request a copy of your data in a portable format.

7. Children's Privacy

Our products are enjoyed by all ages, but our website and online ordering are intended for adults. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the site after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out: